Whether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. Service level agreements are economically very important. First, they serve to compare different service providers; second, they are used for impartial assessment of internal IT services to minimize costs, increase productivity and competitiveness. An additional point is meeting IT compliance regulations.
Cable theft is a huge problem in South Africa and one that effects business’s on a daily basis, with our fully redundant Wireless network the need to rely on copper cables to deliver services to your door is a thing of the past. Our Carrier Class wireless network is fully redundant and we currently deliver voice over IP, VPN and Internet services through it.
At Fidelity Investments, India, you are empowered to redefine solutions and reinvent the customer experience. Here, you will discover a commitment to learning and career development, and exposure to a universe of learning resources, which will enable you to create the future you desire.
A BSM approach can be used to understand the impact of business needs on IT Services and infrastructure , helping in the process of planning to ensure the portfolio of Business Services and IT Services aim to support these changing needs and objectives. This approach also helps to understand how technology, including incidents, changes and new developments, impact the business and customers. BSM can provide a dynamic method for linking key service components and capabilities to the goals of the business. It can help prioritize the activity and response of IT staff and service providers based on business priorities, and identify the impact and cost of service outages.
With National Toll Free service, businesses are able to give customers valuable service while providing them with access to the business establishments from anywhere in the country. This can be done by using our toll-free service eg. 0-800-CALL-BTLâ€.