Business Service Mapping

Business ServiceWhether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. Every component, or configuration item, that needs to be managed to delivery an IT service, is contained in your CMDB. At any given time, you need assurance your information is accurate. BMC Atrium CMDB provides a complete, accurate, and up-to-date view of the people, processes, and technologies that make up your business and IT environments.

Through our focus on quick issue resolution, strong customer relationships and higher retention, we enable our clients to expand operations, reach more customers, and launch new products & services faster, with sustained customer satisfaction. Drawing on years of experience, our dedicated procurement team can advise on a range of solutions, ensuring best value to suit your strategy and budget.

Business managers today expect you to leverage technology in ways that will make the business more innovative. To meet their expectations, you need to understand new technology directions so you can unleash the power technological innovations, not only to increase the effectiveness of business processes, but also to open up new business opportunities with creative new services and products. Your goal now must be to reinvent IT, making it a partner in the business.

As one of Fidelity’s largest regional technology delivery centers, we employ state-of-the-art software engineering and support processes to help our talented workforce develop solutions for Fidelity’s customers. To make experience your business, we have partnered with the best digital experience platform in the world.

With National Toll Free service, businesses are able to give customers valuable service while providing them with access to the business establishments from anywhere in the country. This can be done by using our toll-free service eg. 0-800-CALL-BTL”.