Our business technologies and industry-specific solutions bring you closer to your customer—helping you work better together, making new opportunities possible. Business Service Management lead business to digital transformation and increase the velocity of IT, Manage IT assets with efficiency and control across their lifecycle, and give end-users a modern way to interact with IT and other shared service groups.
The benefits of a service-aligned approach to IT operations seem obvious. With a shift in emphasis to a business services perspective, we as an industry can go much further so that IT delivers on the promise of partnering with the business, speaking the same language as the business, and becoming a real bottom-line contributor to business results.
Beyond better response to an incident after the fact, IT operations can be more proactive in analyzing the configuration of the service to identify single points of failure. The capability to view historical configuration … Read MoreRead More →