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Business service management or business studies and management (BSM) is an approach used to manage business IT services. BSM promotes a customer-centric and business-focused approach to service management , aligning business objectives with IT or ICT from strategy through to operations.
A simple way to think about the power of service models in relation to rapid problem isolation is that they reduce mean-time-to-know to zero. No more need for accusations flying in hastily arranged war-room meetings. With an accurate and always up-to-date service model, it is easy for an operations manager to assign work by service criticality – or, perhaps according to the service bringing in the most revenue.
Horizontal Solution is integrated services that can be adopted by all industries because it does not require specific adjustments. Besides its effectiveness, you also can save the cost of productivity improvements of the company. Develop your ideas with our market research and company databases , learn new skills at a workshop or mini-masterclass , have a confidential one-to-one and put your questions to some of the UK’s most successful entrepreneurs at our inspiring talks.
BSM allows IT departments to operate by service rather than by individual configuration items or technology silo, enabling prioritization of efforts, ultimately improving the service that is delivered to the business or organization. The Information … Read More..Read More →