Whether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. Workforce Business Services, (WBS) is a professional employer organization that provides a wide range of services, including, but not limited to workers’ compensation insurance for the construction industry. Without the usual hassles and distractions of owning and operating a business, you are free to pursue your most ambitious business objectives. We believe that one of the greatest resources of any business is the human one; an inspired and energized work force will help you create a successful and productive company.
We support the development of new digital services, including virtualized and cloud services, and create a specific rollout roadmap that aligns with your expectations. As the operations arm of Fidelity Investments, India, we focus on the Workplace Solutions business. We help address over a million customer needs each month through a wide spectrum of services ranging from transaction processing to risk management.
Gartner’s maturity model shows that among Infrastructure & Operations personnel, the current ranking on the maturity scale (stages include: Awareness, Committed, Proactive, Service Aligned, Business Partner) is 2.35 out of a possible 5. That means that majority of IT organization have not yet achieved a service-aligned view of their operations.
Advocates of BSM often use it to support a change from a culture which is very technology-focused to a position which understands and focuses on business objectives and benefits. Rather than supporting an internalized technology view, there is a shift to recognize and support customer needs and the delivery of value to business stakeholders including shareholders. A BSM initiative often underpins a shift in maturity for an IT department or service provider towards a more proactive and predictive operating model rather than … Read More..Read More →