Whether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. Service level agreements are economically very important. First, they serve to compare different service providers; second, they are used for impartial assessment of internal IT services to minimize costs, increase productivity and competitiveness. An additional point is meeting IT compliance regulations.
At CLBS you support our clients by taking on some of their daily tasks at busy, or stressful times. You are the ‘helping hand in the background’ that will be relied upon by our clients whenever they can’t take care of their incoming phone calls themselves personally. Your primary tasks will be the receipt and handling of customer enquiries by phone – regarding various topics and for various clients, therefore quick-thinking and multi-tasking skills will be required.
Fidelity Investments is more than a financial services firm. We are innovators. A market leader in defining investment strategies. Pioneers in developing cutting-edge technology solutions. We believe in giving back to our local communities, and are a committed voice for diversity and inclusion. As a privately-owned company, we have the autonomy to do things the right way. For our customers. For our employees.
Home in on the decorating business with your flair for design. Work with local furniture and accessory stores, paint shops, and carpet and drapery outlets to coordinate clients’ interiors. And remember: The key to getting in the door of this business is decorating your own home, first.
A simple way to think about the power of service models in relation to rapid problem isolation is that they reduce mean-time-to-know to zero. No more need for accusations flying in hastily arranged war-room meetings. With an accurate and always up-to-date service model, it is easy for an operations manager to assign work by service criticality – or, perhaps according to the service bringing in the most revenue.